RETURN POLICY

In an effort to meet the expectations of our customers in the products they choose from Sportistas.com, we offer the possibility of returning all products, for exchange or full refund within 14 calendar days from the day of delivery of the products based on the documents receipt, provided that they comply with the conditions below.

Please note that:

We reserve the right to refuse returns of products that have not been returned in accordance with the terms of the returns policy set out below.

You may also be required to pay the cost of shipping those goods back to you in the event of non-conformity.

The following conditions must be met to return products to [email protected]:

The right to return and exchange shall not exceed 14 calendar days from the date of delivery based on the receipt documents and to send an e-mail with the return request to [email protected].

All returns and exchanges must be received in the original condition you received the product in, with no signs of wear and tear and in re-saleable condition.

The product must have all the labels and accompanying tags of the manufacturer that it has with the purchase of the product, as well as the packaging (eg shoe box) that accompanies it.

When you receive the products you have ordered, we recognize that you will want to test them to confirm that they meet your expectations. Some of our products come into direct contact with the skin, (e.g. swimwear). With this in mind, please when testing these products wear underwear while testing them.

If the product meets the above criteria, you are free to send it back to us for a replacement or refund. Otherwise we reserve the right not to accept the return.

If you live within Attica, you can bring the products you want to return with the proof of purchase to one of our stores and our staff will be happy to help you find a replacement product. If you can't find a replacement product or don't want to to buy something immediately, ask our store for a credit note corresponding to the value of your order so that you can use it in your future purchases.

Please remember that we can proceed with the refund, if the returned products meet all the above conditions and are suitable for sale condition (The refund is made when the product is returned to us and not to our physical store).

For the return of a non-defective product and exchange with another, the costs are borne by Sportistas.com. Please note that a non-defective product can only be returned once (at Sportistas.com's expense). For Cyprus, the return costs are borne by the customer.

For the return of a non-wrong, undamaged or generally non-defective product for the purpose of a refund, the customer bears the shipping costs of the return. The refund is made within 10 days to an Iban account that you will send to us by e-mail orders@sportistas. com notifying the request and the order number. If the payment has been made by credit card or via Paypal, the refund will be made accordingly.

The customer is always responsible for sending the product back to our offices, since as the recipient it is not possible for Sportistas.gr to search for your package in any postal/transportation company.

DEFECTIVE PRODUCT

Sportistas.gr accepts responsibility for sending an incorrect or generally defective product which must be declared and returned within 14 calendar days from the day of delivery of the products based on the documents of receipt, by sending an e-mail to [email protected] . The replacement is done at no cost to the recipient or a full refund in the event that the replacement is not agreed upon. The refund is made within 10 days to an Iban account that you will send to us by e-mail [email protected] notifying the request and the order number. If the payment has been made by credit card or via Paypal, the refund will be made accordingly.

The request for return and exchange should not exceed 14 calendar days from the date of delivery based on the documents of receipt and should be done by sending an e-mail to [email protected].

All returns and exchanges must be received in the original condition you received the product with no signs of wear and tear

The product must have all the manufacturer's tags and tags that came with the purchase of the product, as well as the packaging (eg shoe box) that came with it.

We will refund all funds to the same payment method originally used.

We recommend that you use a courier company to ship the goods back to us. We cannot accept responsibility for returned products that are lost during return.